We are here to help

Our team aims to give every user fast, friendly, and qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer your questions, explain how features work, and solve any problem, day or night.

Just fill in the contact form and tell us what you need. A member of the support desk will review your request and reply as soon as possible, first reply usually within 1 business hour.

By creating an account, you agree to our Privacy Policy and Terms of Use.

Our office in San Juan

In-person service by appointment, during Puerto Rico business hours.

  • Office: San Juan, Puerto Rico
  • Office hours: Monday to Friday, 9:00 AM to 5:30 PM (AST)
  • Email: [email protected]

Support desk and response times

The call center schedule and the usual wait for a first reply.

Call center hours

Monday to Friday, 9:00 AM to 5:30 PM, Puerto Rico time (AST). Outside those hours you can email us and your message goes into the queue for the next business day.

Wait time

First reply first reply usually within 1 business hour. Verification and withdrawal cases may take longer depending on the review involved.

Responsible department

Client Support and Compliance team: they handle technical, account, deposit, withdrawal, and documentation queries.

What we can help with

The most common topics the support desk resolves, and where to start.

Account and registration

Account activation, identity verification, contact detail changes, and dashboard access. Your personal manager also guides you by phone.

Deposits and withdrawals

Available methods, processing times, limits, and the status of a request in progress. Full details on the deposit and withdrawal methods page.

Platform and strategies

Strategy configuration, reading reports, and adjusting notifications. If something does not behave as expected, write to us with your username and a screenshot if possible.

Documentation and complaints

Document requests, policy questions, and formally filing a complaint under the process published on the complaints page.

For urgent security matters, such as unauthorized access to your account, write from your registered email and change your password immediately; see the security page.