Privacy Policy
This policy explains what data Popular Trade collects, for which purposes, on which legal basis, with whom it is shared, and what rights you have. It is written to be read without translation; if anything is unclear, ask before registering.
Definitions
In this policy, "personal data" is any information identifying a person (name, email, phone); "usage data" is the technical information generated when visiting the site; "operator" is whoever decides why and how the data is processed (Popular Trade); and "processor" is whoever processes it on the operator's instructions (for example, an identity-verification provider).
Personal data we collect
We receive your first name, last name, phone number, and email address when you complete the registration or contact form, plus the content of your query. When you complete identity verification, we add the official document and proof of address you upload. These are exactly the data needed to reply to you, create your account, and meet verification obligations; we collect no extra categories for the sake of it.
Usage data
Browsing the site records technical data such as IP address, browser type, pages visited, and time of access. These keep the service secure, diagnose errors, and show us in aggregate how the site is used. They are not used to build our own advertising profiles.
Cookies
We use cookies and local storage strictly necessary for the site to work and to keep sessions secure. The market ticker and the calculator may use technical storage to show information in your currency. You can block or delete cookies from your browser; some features may be affected.
Operator and processors
The operator of your data is the Popular Trade platform. Certain processing is performed by processors: identity-verification providers, technology infrastructure providers, and the registration form processing system. Each processor acts under written instructions and contracted security measures.
Collection and use of information
We use your data to: answer your queries; create and administer your account; complete the required identity verification; provide the contracted service; send operational and security notices; comply with applicable legal obligations; and improve how the site works using aggregate statistics.
Legal bases
Processing rests on concrete legal bases: performance of the contract you request by registering (creating the account, providing the service); compliance with legal obligations on verification and money-laundering prevention; legitimate interest in keeping the service secure; and, for marketing communications, your explicit consent, which you can withdraw at any time.
Data retention
We keep each category as long as necessary for its purpose: contact data while the account exists and commercial communications until consent is withdrawn; verification data during the relationship plus the additional period required by applicable regulation; usage data for bounded technical periods. Once deadlines pass, data is deleted or anonymized.
Data transfers
To provide the service, your data may be communicated to: the entity executing financial operations; identity-verification providers; technology providers hosting and processing the information; and competent authorities where the law requires it. These communications are limited to what each function needs.
Data disclosure
We do not sell or rent personal data. We do not disclose your information to third parties for advertising purposes unrelated to the service. Every data communication answers the purposes described in this policy or a valid legal request.
Security
We apply technical and organizational measures to protect your data: encryption in transit, role-based access restriction, event logging, and periodic access reviews. No system is infallible; in an incident affecting your data we act under the procedure described on the security page and notify you where the law requires it.
Your rights
You may request access to your personal data, correction, deletion, restriction of processing, or objection to processing based on legitimate interest, and you may withdraw consent for marketing communications. Exercise your rights by writing to [email protected] from your registered email; we answer within the deadlines set by applicable law.
Service providers
The processors handling data on our behalf provide identity verification, technology infrastructure, email, and form processing services. They are selected on security criteria and contractually bound to protect the data and use it only under our instructions.
Analytics
The site has a slot for a traffic-analytics tool that the technical team activates with its own identifier. When active, it serves aggregate usage statistics; while the identifier is empty, no external analyzer loads and no third-party requests are made.
Advertising and retargeting
We run no retargeting of our own. If third-party advertising tools are ever used, this section will be updated with their identity and purpose before activation, and marketing messages will continue to depend on your prior consent.
Third-party links
The site links to external resources for convenience. Those sites have their own privacy policies; we recommend reading them before handing over data. We are not responsible for how they treat your information.
Children's privacy
The service is not directed at minors under 18 and we do not knowingly collect data from minors. If we detect that a registration belongs to a minor, the account is closed and the data deleted.
Changes and contact
This policy may be updated; the current version is always the one published on this page, and material changes are announced with reasonable notice. For any question about how your data is processed, write to [email protected]. The support and compliance team answers, Monday to Friday 9:00 AM to 5:30 PM Puerto Rico time.