Withdrawal policy
Your money is yours, and withdrawing it should be a clear process. This policy explains the available methods, the real timeline of each one, the checks that apply, and what to do if a request is delayed. It is written to be read in a few minutes, without unnecessary jargon.
1. Introduction
This policy governs how withdrawals of funds from Popular Trade accounts are processed and forms part of the terms of service. By requesting a withdrawal you accept the terms described here. The policy is consistent with the deposit and withdrawal methods page, which details the available channels and their timelines, and prevails over any conflicting third-party information.
2. Available withdrawal methods
You can withdraw to your PayPal account (within 24 hours), to the Visa or Mastercard you deposited with (1 to 5 business days), or by ACH bank transfer to an account in your own name in Puerto Rico (1 to 3 business days). For security, the preferred destination is the deposit method; a different destination requires additional verification. Withdrawals to third-party accounts are not processed.
3. Processing timelines
Every request goes through an internal review usually completed within 24 business hours. Once approved, the credit time is that of the chosen method. The total timeline can vary with the issuing bank, the payment processor, local holidays, or additional security reviews; in those cases we inform you of the status by email.
4. Fees and costs
Popular Trade charges no withdrawal fee. Third-party costs may apply: payment provider fees, conversion costs if the withdrawal is received in a currency other than US dollars, or charges from the receiving bank. Every applicable cost is shown before you confirm the request.
5. Withdrawal limits
The minimum amount per request is $50. There is no fixed maximum per operation, although unusually large amounts may be subject to the enhanced verification described in the AML/KYC policy and paid in installments for operational reasons of the payment providers. Your personal manager can arrange the most convenient schedule with you.
6. KYC/AML checks
The first withdrawal requires completed identity verification: an official photo document and proof of address. Operations are monitored under the AML policy; a request may be held while a security or source-of-funds review completes. That is a protection for your money, not a personal suspicion.
7. Reasons for delay or rejection
A request can be delayed or rejected for: incomplete beneficiary details or details that do not match the account holder; pending or expired identity verification; source of funds requiring extra documentation; suspected unauthorized activity on the account; or applicable regulatory restrictions. In every case we tell you the reason and how to resolve it.
8. User responsibility
You are responsible for the recipient details being exact and your own: the name exactly as it appears on your document, the correct account or card number, and the right bank. A withdrawal sent to wrong details provided by the user can be unrecoverable or require lengthy coordination with the receiving bank. Always review the summary before confirming.
9. Cancelling or changing a request
While a request is in internal review it can be cancelled or changed from the dashboard or by writing to support. Once it has been sent to the payment provider, cancellation is no longer possible and the withdrawal will run its course; in that case it must be handled as a new return operation.
10. Support
For questions about a withdrawal's status, write to [email protected] with the request number. The Support and Compliance team answers, Monday to Friday 9:00 AM to 5:30 PM Puerto Rico time, with a first reply normally within 1 business hour.
11. Policy updates
This policy may be updated to reflect regulatory, provider, or internal procedure changes. The current version is always the one published on this page; changes take effect from publication and do not affect already-approved requests.